I was charged duties and taxes by Customs for something purchased online. Why wasn’t that included as part of the overall shipping costs?
Duties and taxes are most typically not included in the price of the goods you purchase online.
When purchasing goods online, some or all of these goods may not originate in the country you reside in.
When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
To ensure the DHL courier can deliver your goods in the shortest possible transit time when we enter your country, where duties and taxes liabilities (not the shipment value) is less than ZAR 5000 DHL will automatically clear the shipment and collect payment prior to delivery but after clearance.
DHL only releases the goods to you upon the full repayment of any duties and taxes that were paid on your behalf.