I need my Vat and Duty invoice details to be amended ( e.g. VAT Number, Company Name)


For Account customers, the incorrect details are usually as a result of incorrect data loaded onto the DHL Clearance system and/or amendments in the customer’s  company profiling that needed to be communicated to DHL by means of a DHL Clearing Instruction. This can be amended by completing the DHL Clearing Instruction Form and attach it to an e-mail requesting the amendment to za.account.queries@dhl.com

For Cash Customers  the Shipment Arrival Notification (SAN)  is the draft indicating Vat and Duties applicable before Customs Submission, this SAN has the option to allow verification of the draft details prior to Customs Clearance.

If changes need to be made post-clearance then a DHL Clearing Instruction form will need to be completed and e-mailed  to za.account.queries@dhl.com requesting an amendment. An amendment charge of ZAR 600.00 may apply.