When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.

Once payment has been allocated, clearance begins with the submission of the accepted draft clearance to Customs. Response time from SARS remains variable and could take anything between 2 hours to 5 working days, this lead time can also be affected by the nature of unprecedented queries and/audits.

DHL only releases the goods to you upon the full repayment of any duties and taxes that were paid on your behalf.